Tourist Information & Support

You can find detailed information, inspection reports from certified bodies and numerous tips on accessible travel in and around Hamburg at hamburg-travel.com/barrier-free-travel. Our service team is also at your disposal to answer any questions or queries you may have, whether that be in person, via e-mail or over the phone.

Information by e-mail and telephone

E-mail: You can reach our friendly service team at barrierefreiheit@hamburg-tourismus.de.
Telephone: You can reach our Sales & Service Centre on +49 (0) 40 300 51 851

Local accessibility in Hamburg

Tourist Information at Hamburg Central Station: Kirchenallee main exit
Tourist Information at the Port of Hamburg: St. Pauli Landungsbrücken between bridges 4 and 5
Tourist Information at the airport: Hamburg Welcome Center Hamburg Airport, Airport Plaza between terminals 1 and 2

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Destination Hamburg: Accessible shuttle service transport in Hamburg

For anyone who is reluctant to use a bus or train, but who still wishes to be mobile in Hamburg, we recommend one of the many reliable shuttle services on offer in the city. It’s best if you book your journeys before your arrival as the companies usually plan their schedules quite far in advance.

Accessible shuttle service transport in Hamburg

Rollstuhlfahrerin in HafenCity — © Lukas Kapfer

Travel without limits Accessible rapid transit and underground transport in Hamburg

In keeping with its slogan “Mobility for All”, the Hamburger Verkehrsverbund (HVV) transport association offers a variety of ways to visit Hamburg accessibly.

Accessible rapid transit and underground transport in Hamburg

Brennstoffzellenhybridbus — © www.mediaserver.hamburg.de / Christian Spahrbier

Travel without limits Accessible buses in Hamburg

Low-floor buses with ramps and a kneeling function operate on the vast majority of Hamburg transport association’s (HVV) central Hamburg AB area.

Accessible buses in Hamburg

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