Cancellation of travel bookings

If you want to cancel your booked trip now or at a later date, please contact the Hamburg Travel Service Center:

  • by phone: 040-6899 9899 (Monday to Friday from 09 p.m. to 5 a.m.)
  • by fax: 040-6899 9334
  • by e-mail:
  • by post: Hamburg Travel GmbH, Wexstrasse 7, 20355 Hamburg

Here you can see the applicable travel conditions including cancellation conditions. Please note that the applicable conditions depend on the time of booking and not on your booked travel period.

Cancellation of ticket bookings

Booked tickets cannot be returned. In the event of cancellation of tickets, there will therefore be no refund of the amount paid.


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