Accessibility Statement
Hamburg Tourismus GmbH endeavours to make its website www.hamburg-tourism.de accessible in accordance with the German Accessibility Improvement Act (BFSG) and within the meaning of Section 2 of the Hamburg Disability Equality Act (hereinafter referred to as HmbBGG) as well as the Hamburg Ordinance on Barrier-free Information Technology (hereinafter referred to as HmbBITVO) implementing Directive (EU) 2016/2102.
This accessibility statement applies to the website www.hamburg-tourism.de.
Hamburg Tourismus GmbH continuously strives to ensure the digital accessibility of its online services and aims to make its website accessible and inclusive in accordance with legal requirements and the needs of all user groups. To support accessibility requirements, the AccessGO tool has been integrated into the website. Provided by DGfB Deutsche Gesellschaft für Barrierefreiheit mbH, the tool offers e.g. various visual and functional customisation options. The settings can be accessed via the AccessGO icon, or, alternatively, by using the shortcut “ALT + 1”. All of the features can also be controlled using the keyboard. In addition, the website is continuously being improved further. Hamburg Tourismus GmbH reviews and optimises its digital content on an ongoing basis and will continue to strive for the highest possible degree of accessibility in accordance with the applicable requirements, standards and laws.
Compliance status
The accessibility requirements are based on Section 1 of the HmbBITVO in conjunction with Sections 3 (1) to (4) and Section 4 of the German Federal Ordinance on Barrier-Free Information Technology (BITV), which was issued on the basis of Section 11 of the HmbBGG. The review for compliance with the requirements is based on a self-assessment carried out on 17/06/2025 using the AccessGO accessibility tool.
Based on the review, the website is partially compliant with the aforementioned requirements, which is due to the non-compliances and exemptions listed in the “Non-accessible content” section below. The implementation of all requirements is scheduled to take place successively over the coming months.
Non-accessible content
The content listed below is non-accessible for the following reasons:
i. The following content/features of the website are currently not fully compliant with individual Success Criteria of the harmonised European standard EN 301549 (based on the Web Content Accessibility Guidelines, WCAG 2.1):
• Images of text (WCAG 1.4.5):
The website partially includes images with non-accessible text, in particular images supplied by external partners. Full realisation in text form is currently not possible in all cases for economic reasons. In these cases, appropriate alternative text (ALT text) descriptions are provided, which include any text embedded in the relevant image.
• Non-text content (WCAG 1.1.1):
Alternative text (ALT text) is generally provided. in individual cases, alternative text may be missing or redundant due to technical alterations. Any gaps are identified on an ongoing basis and are corrected without delay. In addition, there are individual cases where buttons displayed on deep pages are still empty or contain no descriptive text, and a few form fields are still lacking correctly assigned text. These gaps are identified and corrected on an ongoing basis.
• Parsing (WCAG 4.1.1):
A technical analysis of the website code has been completed. Reported issues are expected to be rectified and corrections implemented by autumn 2025.
• Link purpose (in context) (WCAG 2.4.4):
There are individual modules of the website, where hyperlinks are not yet labelled with a clearly recognisable purpose. Relevant adjustments are scheduled to be completed by early 2026.
• Information in German sign language and Easy Read (HmbBITVO § 4):
Information in Easy Read as well as German sign language is currently being provided. Easy Read content will be provided by the end of July 2025. Sign language content is being produced on an ongoing basis and will be added gradually.
ii. At this point in time, the following content/features are temporarily not accessible due to disproportionate burden:
• Booking process (online booking journey):
The website’s booking feature is currently not fully accessible. In particular, the filtering feature on individual pages cannot be operated in full using the keyboard. A fully accessible redesign of the booking process is currently being implemented and is expected to be completed by early 2026.
To provide accessible booking options, we offer personal bookings by phone or email. Please contact our Sales & Services Centre to make use of these options:
- Phone: +49 40 300 51 702
- Contact form
• PDF documents:
Not all of the PDF documents provided on the website are designed in an accessible way. However, key information from these documents is generally also available on the website in accessible HTML form. Going forward, newly created PDF files for end customers will be designed in an accessible way. It is currently not intended to fully convert all PDF documents directed at business clients.
• Headings and labels (WCAG 2.4.6) & Info and relationships (WCAG 1.3.1):
On several web pages, the correct semantic order of HTML headings (e.g. H1–H6) is currently not fully guaranteed. In particular, this applies to deep pages as well as content outside the main navigation structure. Implementing technical enhancements for pages that can be accessed directly from the navigation menu is currently being prioritised. Any remaining pages shall be amended successively as part of further technical developments.
Preparation and last review of this accessibility statement
This statement was prepared on 20/06/2025 and was last reviewed on 26/06/2025. The audit is based on a self-assessment using the accessibility tools of AccessGO.
Feedback and contact information
Would you like to report existing accessibility barriers or learn more about the implementation of accessibility measures? To submit your feedback and request further information, please get in touch with our dedicated team at barrierefreiheit@hamburg-tourismus.de.
Arbitration procedure
In the event that no satisfactory solution has been found even after you provided your feedback to the above-mentioned team, you can get in touch with the arbitration board in accordance with Section 13 a of the HmbBGG. The arbitration board is in charge of supporting out-of-court settlements of disputes between persons with disabilities and public bodies on the subject of accessibility. The arbitration procedure is free of charge. No legal assistance is required. To learn more, please visit https://www.hamburg.de/schlichtungsstelle-behinderung.
The arbitration board can be contacted as follows:
Email: schlichtungsstelle-hmbbgg@soziales.hamburg.de
Postal address: Schlichtungsstelle HmbBGG c/o Öffentliche Rechtsauskunft- und
Vergleichsstelle (ÖRA), Dammtorstrasse 14, 20354 Hamburg, Germany