Contact the Service Center

Do you have any questions about your booking, your Hamburg trip or any other request? We are here for you!

Our team of experts will be happy to help you by phone, online and on site. You can reach our service centre digitally using the contact form below. We will get back to you.

Current waiting times


We are currently experiencing an increased volume of calls and e-mails. In order to ensure a smooth processing of all enquiries, please use our contact form. Please understand that there may be waiting times and rest assured that we will do our best to provide you with the service you are accustomed to.

Book your Hamburg stay online

We offer you a broad portfolio for your stay in Hamburg: exclusive travel packages, hotel specials, ticket offers and everything surrounding the Hamburg CARD.

  • © Klaus Frahm

    Experience Hamburg's events Tickets

    Flexibly combine tickets for museums, theatres, concerts, galleries, musicals, shows and much more.

    Tickets
  • Panoramablick auf die Kennedybrücke in Hamburg mit Alsterbooten und Skyline im Hintergrund
    © Andreas Vallbracht

    Our carefree travel packages Travel offers to Hamburg

    Choose from many kinds of travel packages - one will certainly be perfect for you.

    Travel offers to Hamburg
  • Hotels in Hamburg
    © AdobeStock / Soloviova Liudmyla

    Find the best accommodations for your needs. Hotels in Hamburg

    Find the Hamburg hotel that best suits you and book your stay directly from home. Whether you prefer a musical hotel, a family hotel or a hotel…

    Hotels in Hamburg

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