Sales and Service Centre

Hamburg Tourismus Call Center Service Center Hotline
© Adobe Stock / Bernard Bodo

We are here for you

Welcome to Hamburg Tourismus GmbH's Sales and Service Centre. Our team of experts will be happy to assist you by telephone and help you plan your perfect trip to Hamburg. Our 15 service staff members will advise you personally from our head office in the heart of Hamburg. Take advantage of our extensive Hamburg knowledge in all matters relating to Hamburg's tourist attractions and sights as well as the comprehensive range of services offered by Hamburg's hotel industry. We are looking forward to your call!

How to reach us:

Opening hours:

Monday to friday from 9 a.m. - 5 p.m.


+49-40-300 51 702


Contact Form


Our service for you


  • Personal travel advice from our Hamburg experts
  • Individual travel offers with insider tips and ideas
  • Reliable and professional service based in the heart of Hamburg
  • Everything from a single source: Arrangement of guided tours, tour guides and Hamburg highlights
  • Detailed advice on the Hamburg CARD - the discovery ticket for the city
  • Comprehensive-carefree booking: Hotels, experience tickets for theatre, musicals and much more
  • Advice on the special features of a barrier-free holiday

What our customers say

I. G., Aachen, Germany

“Thank you very much for the great service and the quick processing. Thanks to you, I was able to visit the musical "Frozen" and it was great!”

T. K., Iffeldorf, Germany

“I would like to thank you for the friendly telephone calls and the uncomplicated booking.”

M. S., Hannover, Germany

“Wow thank you so much for the quick turnaround, that's a great service, thank you.”

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