Our "Hamburg – Experience & Savings" app is your perfect travel companion
Whether you are still planning your stay in Hamburg or have already arrived, the “Hamburg - Experience & Savings” app has a wide range of sights, activities and tips for you. With detailed descriptions from our experts, you'll find exactly what you're looking for.
Hamburg for your smartphone Free app: Hamburg - Experiences & Savings
Sights, restaurants and offers at a glance
Browse through more than 2,000 sights, restaurants, stores and leisure activities and find out about recommendations for breakfast, a harbor tour or a visit to a musical in the evening.
Always have Hamburg with you with our app
- Direct purchase of the Hamburg CARD and the upgrades Gourmet Happiness and Maritime in our app
- Digital city map with all the highlights in your area
- Extensive search functions, tips & offers
- Locations, opening times and exciting background information on the individual sights
- Easy redemption on site - no need to print out tickets
- Live ship positions in the Port of Hamburg to “watch the pots”
- Save personal favorites
Download now free of charge
Good to know Frequently asked questions about the app “Hamburg - Experience & Savings”
How do I book the Hamburg CARD in the app?
Book your Hamburg CARD in 3 steps:
- Select Hamburg CARD with or without local transport as a group or individual ticket for 1 - 5 days
- Choose your start date
- Select the optional upgrades Gourmet and Maritime
After booking, you will immediately receive your digital ticket and can look forward to your city trip!
How do I add my Hamburg CARD to the app?
- First download the free “Hamburg - Experience & Savings” app from the Google Play Store for Android or the App Store for iOS
- Click on “Buy or add now” in the app
- In the next window, click on “Add to app”
- Enter your surname and the booking number of your Hamburg CARD below (only the numbers before the hyphen) or scan the QR code at the bottom left of your Hamburg CARD
I don't see the “Add to app” field. What can I do?
You may have customized the display size of fonts in your phone. As a result, individual elements within the app, such as the “Add to app” window, may not be visible. You can make these visible again with the following steps:
1. on Android devices, it can be adjusted in most cases via 2 settings:
- Font size
- Display size
Adjust text size:
- Open settings
- Tap on the “gear icon” in the app overview or drag the notification bar downwards and tap on the gear there
- Tap on “Display” or “Display”, alternatively also “Accessibility”, “Accessibility” or “Accessibility”
- Select options for font/display size, alternatively also “Resize” or “Zoom”
Adjust the entire display:
- Move the slider to the left (smaller) or to the right (larger). A preview usually shows immediately how the font or control elements change
- Saving settings
- Tap on “Apply” or simply exit the menu, depending on the manufacturer. The changes are applied directly
On iPhones, it can be adjusted in most cases via 2 settings:
- Text size & Fonts
- Display zoom
- Adjust text size:
- Open settings
- Tap on the gear icon on your home screen
- Go to “Display & brightness”, alternatively “Accessibility” or “Display & text size”
- Select “Text size”
- Move the slider to the left to reduce the font size
Adjust the overall display:
- Open “Settings” or “Display & brightness”
- Select “Text size”, move the slider to the left to reduce the font size
I already have a Hamburg CARD in the app. How do I add an upgrade?
To do this, open the “Hamburg CARD” section in the app and select “Add products”.
If you have already purchased an update, open the “Hamburg CARD” section and select “Update products”.
Where can I find my Hamburg CARD discounts in the app?
The “Hamburg - Experience & Savings” app keeps you informed of all discounts at all times. Benefit from up to 50% discount with our Hamburg CARD partners. You can find them in the “Hamburg CARD” section under “Benefits”.
Can I buy discounted tickets in advance with my Hamburg CARD?
If you buy a Hamburg CARD for your trip, you can easily book the most popular sights and shows! The individual Hamburg CARD discount is immediately taken into account in the shopping cart. You can also use voucher codes to buy discounted tickets with your Hamburg CARD advantage.
When you arrive, simply show your valid Hamburg CARD with your ticket.
Where can I find my public transport ticket in the app, do I have to print the ticket?
In the app you will find your purchased Hamburg CARD with local transport in the “Hamburg CARD” section. It is your ticket for bus, train and harbor ferries and you don't need to print anything.
I don't have a smartphone. Can I use the Hamburg CARD without an app?
Yes, you can also buy the Hamburg CARD as a Print@home ticket or on site:
From home
- Print@home ticket: The Print@home ticket will be sent to you by e-mail immediately after booking so that you can print it out at home.
On site in Hamburg
- Tourist information centres in Hamburg (main station, harbour, airport)
- HVV ticket machines, service points and buses
- Many Hamburg hotels, youth hostels and ticket offices
Can I also use the app if I don't have a Hamburg CARD?
Yes, the Hamburg CARD app is your digital city map for Hamburg.
Switch on your location and view Hamburg's sights or your personal favorites on the digital city map. This way you can always see what there is to discover in your area - also ideal for preparing your trip. You can then access detailed information with just one click. Go on one of our themed discovery tours and browse through more than 2,000 sights, restaurants, stores and leisure activities.
Interactive ship finder
Whether cruise ships or container giants, the Port of Hamburg is always busy and you can follow everything closely with the ship finder. The ship finder shows you live which “pots” are currently heading for the port or setting off on their next big voyage. You can find lots of information about each ship: In addition to the name, flag and type of ship, other exciting details such as destination and arrival time, speed or current course. The exact positions are updated every 60 seconds.
