FAQs about the Hamburg CARD

1. Where can I travel with the Hamburg CARD free of charge by bus and train?

  • Valid on all buses, trams and harbour ferries of the Hamburg Transport Association (HVV)
  • Valid on U/S trains, buses, Metro buses, express buses, night buses and harbour ferries
  • Valid without surcharge for any number of 2nd class trips
  • Valid all day from 0:00 a.m. until 6:00 a.m. of the following day
  • Fare rings AB, which includes almost all tourism-relevant destinations including the airport.

Informations for HVV fare rings.

2. For how many persons is the Hamburg CARD valid?

  • Group tickets are valid for up to 5 persons of any age.
  • Single tickets are valid for 1 adult and up to 3 children under the age of 15.
  • The family ticket includes 2 adults and 3 children under 15 years.
  • Children under the age of 6 generally travel free by bus and train. There is no Hamburg CARD for children.

3. When and for how long is the Hamburg CARD valid?

  • The Hamburg CARD is valid per calendar day (not 24 hours) from 0:00 am until 6:00 am of the following day.
  • There are 1-day, 2-day, 3-day, 4-day and 5-day tickets. The Hamburg CARD is always valid on consecutive calendar days.
  • The card does not have to be invalidated because it is dated.

4. What advantages does the Hamburg CARD offer me? What can I save with the Hamburg CARD?

Free ride

  • With all buses, trams and harbour ferries in the Hamburger Verkehrsbund
  • Full day, without surcharge, for any number of trips


  • Up to 50% discount on over 150 tourist offers: Port, Alster and city tours, sights, museums, musicals, theatres and more.
  • Our tip: save € 5.00 per adult on the Great Harbour Tour or € 2.50 on city tours.
  • Please note: Discounts are only granted on site and not in advance. The card must always be shown to staff before ordering, especially in restaurants and cafés. Some providers offer discounts for family and combination tickets and for children. A combination with other discounts is not possible.

5. Where can I buy the Hamburg CARD?

The transport company HOCHBAHN and vhh.mobility have switched to cashless payment on all buses, trains and ferries in Hamburg. 

Where can I buy the Hamburg CARD?

On location in Hamburg

  • Tourist Information Hamburg (Central Station, Port, Airport)
  • HVV ticket vending machines, service points and buses
  • Many Hamburg hotels, youth hostels and ticket offices

From home

  • Print@hometicket: You receive the Print@hometicket directly after booking by e-mail and print it out at home
  • Mobile phone ticket: For the mobile phone ticket, enter your mobile phone number in the field provided when booking and receive the ticket directly as an SMS on your smartphone
  • App-Ticket: In the free App you can buy the card directly.

Please note that Print@home, mobile phone and apptickets are personal and cannot be exchanged or returned.

6. How do the mobile phone ticket, the app ticket and the online ticket for self-printing work?

You can receive the online ticket for self-printing directly as a PDF file by e-mail to print it out as a DINA4 ticket

You can receive the mobile phone ticket as an SMS directly on your smartphone and retrieve it via the link.

You can buy the app ticket directly our the free App.

All tickets are valid immediately and only for the date you have selected. For security reasons, they are personal and only valid in the presence of the person named (one name is entered per card - also for group cards). For technical reasons, they are generally excluded from exchange and return.

Please note that to use the mobile phone ticket and the app ticket, you need a fully functional, sufficiently charged smartphone at all times.

7. Does the Hamburg CARD have to be cancelled?

No, the Hamburg CARD does not have to be cancelled as it is dated.

8. How does the use of the StadtRAD with the Hamburg CARD work?

Simply register for StadtRAD Hamburg at www.stadtradhamburg.de/anmeldung/HamburgCard and enjoy particularly attractive conditions. The first 30 minutes of each trip are always free of charge, after that you pay only € 0.08 per minute instead of € 0.10 and thus save 25%. If you have a smartphone, you can use the StadtRAD app to directly display the available bikes and stations in your area. With a few clicks you can rent your desired bike. Alternatively you can rent your bike by phone. Please note that you can only register for the reduced rate offer via the link above.

9. Is the Hamburg CARD transferable to other persons?

That depends on which ticket variant you buy: For transferable tickets, we recommend buying them at the Tourist Information at the main station and at all ticket machines. Online, app tickets and mobile phone tickets are personal and non-transferable, see question 6.

10. Can I gift the Hamburg CARD?

Yes, you can gift the Hamburg CARD as a voucher. Click here for the Hamburg Voucher.

11. Where can I get more information about the Hamburg CARD? Who can I contact if I have any questions?

  • On our Homepage
  • If you have any questions, please do not hesitate to contact us by phone at 040-300 51 300
  • Information is also available at all sales outlets, see question 5

12. Do I get a discount with the Hamburg CARD on already reduced admission prices?

No, unfortunately not. The discounts always apply to the standard price, and student or senior discounts, for example, cannot be further reduced.  Discounts can only be received when purchasing at the venue. Simply present your Hamburg CARD and save money.

FAQs about the Gourmet Upgrade

1. What is the Gourmet Upgrade?

The Gourmet Upgrade can be added to the Hamburg CARD for a small surcharge. You receive 100 additional benefits. These include special gourmet discounts & benefits in restaurants and bars, cafés, bistros and ice cream shops in the city as well as discounts on tours and experience seminars. A detailed list of participating partners can be found here. This offer is constantly updated. We choose the best partners in the city for you. We ask for your understanding should the offers change at short notice.

2. When and for how long is the Gourmet Upgrade valid?

The validity of the upgrade is based on the duration of your Hamburg CARD. The benefits and discounts can be used once by all participants during the period of validity.

3. Where can I buy the Gourmet Upgrade?

You will receive the Gourmet Upgrade as a Print@home ticket after booking. In the free "Hamburg - Experience and Savings" app, you can purchase the Gourmet Upgrade directly in combination with the purchase of a Hamburg CARD. Please note that the Gourmet Upgrade is personal and cannot be exchanged or returned.

4. How does the Gourmet Upgrade work?

The Gourmet Upgrade is a digital ticket that you book in combination with a Hamburg CARD. You decide flexibly on the spot where you want to use your benefits and discounts. Identify yourself as the holder of the Hamburg CARD Gourmet Upgrade at the participating partners before ordering. For easy redemption, simply use our free "Hamburg - Experience & Savings" app. Duplication of discounts is not possible. Discounts are only granted by the provider.

FAQs about the Maritime Upgrade

1. What is the Maritime Upgrade?

The Maritime Upgrade is the perfect extension for the Hamburg CARD at a small surcharge. With the Maritime Upgrade, you get access to all the benefits of the Hamburg CARD, use the free "Hamburg - Experience & Savings" app and receive 3 harbour highlights as included services.

You save compared to the regular admission prices on site. You will receive the digital Maritime Upgrade ticket directly after booking.

2. What benefits do I get with the Maritime Upgrade?

You can book the Maritime Upgrade in addition to the Hamburg CARD. You will receive the following benefits:

  • Free ticket for a one-hour harbour cruise with the Rainer Abicht Elbreederei
  • Free admission to the Rickmer Rickmers museum ship
  • Start code for a digital city rally from ryddle, suitable for up to 5 people. You will receive 5 tours to choose from. We recommend the tour "Mayday at the waterfront"

3. When and for how long is the Maritime Upgrade valid?

The validity of the Maritime Upgrade is based on the duration of your Hamburg CARD.

4. Where can I buy the Maritime Upgrade?

You can obtain the Maritime Upgrade from us on the website as a Print@home ticket. In the free "Hamburg - Experience and Savings" app, you can purchase the Maritime Upgrade directly in combination with the purchase of a Hamburg CARD. Please note that the Maritime Upgrade is personal and cannot be exchanged or returned.

5. How does the Maritime Upgrade work?

You decide when to use the tickets on site and the ticket can be used once for the entire period of validity of your Hamburg CARD. Payment or transfer in the case of non-redemption of services and cancellations are not possible. Further details on the partners and redemption can be found here.

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