Easy Read

Welcome to the website of Hamburg Tourism:

https://www.hamburg-travel.com/

Here you will find information in Easy Read.

• Hamburg Tourism
• Accessible Hamburg
• Contact
• How our website works
• Accessibility on our website

You are on the website of Hamburg Tourism.
Tourism is another word for: travel.
This website is a travel portal for Hamburg.
That means:

• You can find information about the city of Hamburg here.
• You can plan your trip to Hamburg here.
• You can book travel offers here.

You can buy the Hamburg CARD from us.
This is a special card for the city of Hamburg.
With this card, you get many discounts.
Discount means: You pay less money.

For example:

• In museums
• On city tours
• In theatres
• In restaurants

You can also buy the card together with a travel ticket.
Then you can use the H·V·V in Hamburg:

• Bus
• S-Bahn (city train)
• U-Bahn (underground train)
• Harbour ferry

HVV is the name of the local transport in Hamburg.

Click here for the Hamburg CARD:

> Hamburg CARD

This page is not in Easy Read.

You can book travel offers with us.
There are many different offers.
For example: hotel offers or experience offers.

Our hotel offers include:

• A hotel room with breakfast
• The Hamburg CARD

Our experience offers include:

• A hotel room with breakfast
• The Hamburg CARD
• A special experience in Hamburg
  • For example: a visit to a musical
  • Or a boat trip through the harbour

You don’t have to book everything separately.
You get everything together in one package.
That is why we call them: travel packages

Would you like to travel to Hamburg by train?
Then you can also book the train with us.
You don’t need a separate train ticket.

Click here for the travel packages:

> Offers to your trip to Hamburg

This page is not in Easy Read.

Everyone can visit Hamburg.
It does not matter if you have a disability or not.

We have lots of information about accessible travel.
That means: travel without barriers.

This information is for people with disabilities.
For example:

• Information about accessible hotels
• Information about accessible cultural events
• Help and services in the city

Click here for the information:

> Accessible travel in Hamburg

This page is not in Easy Read.

Many places in Hamburg have been checked by Travel for All.
Travel for All is a testing system.
Experts check:

• Is the place accessible?
• Is it easy to get there?
• Is help available?
• Is the information clear and useful?

Click here to see the places that have been checked:

> Travel for All – Hamburg

This page is not in Easy Read.

Do you have questions about our offers?
We are happy to help you.

You can call our service centre.
Phone: +49 (0) 40 300 51 701
You can call us at these times:
Monday to Friday, from 9:00 to 17:00

You can also send us an email.
Our email address is:

barrierefreiheit@hamburg-tourismus.de

Here we explain:
This is how our website works on a computer.
Sometimes the website may look a bit different.
For example, on a mobile phone or a tablet.

The website has 4 parts:

• Header (top of the page)
• Menu
• Main part (the content)
• Footer (bottom of the page)

The header is at the very top of the website.
In the header, you will find these sections:

• The Hamburg Tourism logo

Click on the logo.
It always takes you back to the homepage.

• The main menu
• The service menu

The main menu
The main menu is in the header.
It shows the main topics of the website.
Click on a topic in the menu bar.
Then you can read more about that topic.

• This is Hamburg
  Here you will find lots of information about the city of Hamburg.
  For example:

  • The different parts of Hamburg
  • The history of Hamburg
  • Current topics

• See & Experience
  Here you will find many tips for your visit to Hamburg.
  For example:

  • Cultural events
  • What’s on in Hamburg
  • Musicals
  • Day trips

• Shopping & Enjoying
  Here you will find information about:

  • Shops and places to go shopping
  • Restaurants and cafés
  • Hamburg’s nightlife

• Magazine
  Here you will find our online magazine.
  The magazine includes many articles.
  For example

  • Stories from Hamburg

  • Tips from local people

• Book now
  Here you will find our travel offers.
  For example:

  • The Hamburg CARD
  • Travel packages
  • Tickets for events
  • Gift vouchers

The service menu is on the right side of the header.
In the service menu, you will find these sections:

• Shopping basket
  Here you go to your shopping basket.
  The basket is part of our online shop.
  Would you like to book a travel offer?
  Then click on: Add to basket.
  You can buy the offer from there.
• Search
  Here you can search the website.
  Click on the magnifying glass icon.
  Then a search field will open.
  Type what you are looking for into the box.
  For example: musical
  Press the Enter key.
  You will then see a list of results.

• Favourites list
  Here you can go to your favourites list.
  You can save travel tips in this list.
  For example: sights or restaurants.

  Here is how it works:
  Next to some travel tips, there is a white heart.
  Click on the heart.
  The heart turns grey.
  Now the travel tip is saved in your favourites.
  You can find the information again quickly.

• Languages
  Here you can choose your language.
  This website is available in different languages.
  For example: English or French.
• Contact
  Here you go to the contact form.
  You can send us a message there.
• Accessible travel
  Here you find information about accessible travel in Hamburg.
• Easy Read
  Here you find information in Easy Read.

• Sign language
  Here you find information in German Sign Language.

The main part shows the content of the website.
Each subpage has different content.

On the homepage, you will find these sections:

• Current offers
  The big pictures show current travel offers.

• Travel offer search
  You can search directly for travel offers.
  Enter this in the search field:

  When do you want to visit Hamburg?
  How long do you want to stay?
  How many people are coming with you?
  Click on Search.
  Then you will see a list of matching offers.

• Tips and info
  This section shows the latest content.
  For example:

  • Travel tips for Hamburg
  • Special offers
  • Topics that are popular right now
• Social media
  Here you can see our posts from social media.
  For example, from Facebook or Instagram.

• Newsletter
  You can sign up for our newsletter.
  Then you will regularly get an email.
  For example, with travel tips.

The footer is at the very bottom of the website.
It is the same on every page.

In the footer, you will find these sections:

• Contact
  On the left side, you will find the contact information for Hamburg Tourism.

• Social Media
  At the top, you can go to our social media pages.
  Hamburg Tourism is on

  • Facebook
  • X (Twitter)
  • YouTube
  • Instagram

• Legal information
  Here you will find things like the legal notice (imprint).
  The imprint tells you

  • Who is responsible for the website
  • Who made the website

• Business & Media
  Here you will find information about the company Hamburg Tourism.
  You will also find media information.
  For example, for newspapers or TV.

• Services
  Here you will find different services.
  For example:

  • Our contact form
  • Info brochures about Hamburg
  • Help with cancellations

(Cancellation means: You cancel a booking)

We want our website to be as accessible as possible.
That means: there should be no barriers.
Everyone should be able to use the website easily.

There are official rules for accessibility on the internet.
These rules are part of the law.
We follow these laws in particular:

• Barrierefreiheitsstärkungsgesetz
  (in English: Accessibility Strengthening Act)
  Short form: B·F·S·G

• Hamburgisches Behindertengleichstellungsgesetz
  (in English: Hamburg Disability Equality Act)
  Short form: Hmb·B·G·G

• Hamburgische Barrierefreie Informationstechnik-Verordnung
  (in English: Hamburg Accessible IT Regulation)
  Short form: Hmb·B·I·T·V·O

A specialist office checks our website regularly.
The check shows clearly:

• How accessible the website is

• What barriers still exist

You can find the results in a special accessibility statement.

Click here to read the statement:

> Accessability Statement 
The statement is not in Easy Read.

There is a lot of content on our website.
That is why not everything is fully accessible yet.
But we are always working to improve accessibility.

Do you have a problem with the website?
Maybe you have found a barrier.
Please let us know.

You can send us an email.
The email address is:

barrierefreiheit@hamburg-tourismus.de

Maybe you reported a problem with the website.
But you are not happy with our answer.
Then you can contact the dispute resolution service.

This service helps with problems about accessibility.

You can find more information on this website:

> Dispute resolution service 

Phone: +49 (0) 40 428 43 3056

E-Mail:
schlichtungsstelle-hmbgg@soziales.hamburg.de

Post:
Schlichtungsstelle HmbBGG
Öffentliche Rechtsauskunft- und Vergleichsstelle (ÖRA)
Dammtorstraße 14
20354 Hamburg

Last updated: 25 June 2025