Destination Hamburg: accessible travel by train
Hamburg can be easily reached accessibly via one of its four long-distance train stations which are integrated in the Intercity-Express (ICE) and Intercity (IC) networks.
There are direct connections from many European countries and the majority of German cities to one or more of Hamburg’s four long-distance train stations: Hamburg Central Station, Hamburg-Dammtor, Hamburg-Altona and Hamburg-Harburg. These are (mostly) barrier-free.
Passengers with restricted mobility can find additional information about accessible travel with the Deutsche Bahn (DB ─ German state railway operator) on the DB service webpages (only in German), in the DB app (only in German) or in an english brochure (PDF download) on accessible travel by train.
Mobility Service Centre
After prior notification, the Mobility Service Centre is available from 6:00 to 22:00 daily to assist you locally in boarding, changing and alighting from trains at all train stations in Hamburg.
The contact details are as follows:
- Telephone number: +49 (0) 30 65212888
- Fax number: +49 (0) 30 65212899
- E-mail: msz@deutschebahn.com
Hamburg’s train stations
Hamburg's long-distance railway stations Hauptbahnhof, Dammtor and Altona are barrier-free and have lifts and escalators, guidance systems for the blind and announcements as well as display boards. Hamburg-Harburg station is partially barrier-free.
Detailed information on the Hamburg stations and the mobility services available at each can be found here in advance:
Barrier-free toilets at Hamburg Central Station
At Hamburg Central Station there is one disabled toilet on the first floor and one on the second floor on the side of the Wandelhalle, towards the Kirchenallee exit.
Another public toilet for people with disabilities is located outside the station on the south side in the tunnel to Mönckebergstraße.
