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Coming by train

Hamburg can be easily reached via one of its four long-distance train stations: Hamburg Central Station (Hauptbahnhof), Hamburg Dammtor, Hamburg Altona and Hamburg Harburg, which are integrated in the Intercity-Express (ICE) and Intercity (IC) networks.

Passengers with restricted mobility can find additional information about accessible travel with the Deutsche Bahn (German state railway operator) on these service pages.

Mobility Service Centre

The Mobility Service Centre is available from 6:00 to 22:00 daily to assist you locally in boarding, changing and alighting from trains.The contact details are as follows:

Telephone number: +49 (0)180 6 512 512 (20 cents per call from a German landline, max. 60 cents per call from a German mobile Network)

Fax number: +49 (0)180 5 159 357 (14 cents per minute from a German landline, max. 42 cents per minute from a German mobile network, depending on the provider)


There are direct connections to Hamburg from most major German cities. Passengers travelling from smaller locations will probably have to change trains along the way, but at least they can be sure to avoid being stuck in traffic jams! Travelling by train gives you the chance to either relax or work en route. Moreover, in addition to the connecting bus services, numerous taxi companies operate directly from the train stations in Hamburg, so that travellers can comfortably complete their journeys and arrive at their destinations without a hitch.

Train stations of Hamburg

All four train stations are accessible for passengers with restricted mobility and have lifts, escalators, orientation aids for people with visual impairments, announcements and information screens.

Information about Hauptbahnhof Hamburg:

  • Deutsche Bahn (German state railway operator) offers the following mobility service at Hamburg Hauptbahnhof:
  • Service staff: constant staff presence
  • DB information: southern bridge/ constant staff presence
  • Lifting devices for wheelchairs: up to 250 kg, only on platforms 3 to 6. (no lifting devices are available on the rapid-transit railway (S-Bahn) platforms 1 and 2)
  • Lifts to all platforms
  • Accessible toilet: WC Center, Wandelhalle east (Ost) and at the railway mission. Both open 24 hours a day.
  • Other toilets: WC northern bridge, 6.00-22.00 daily
  • Tactile ground surface markers indicate the way to important facilities (travel centre, lifts) for people with visual impairment

PDF Floor Hamburg Hauptbahnhof:

Other floor plans

PDF floorplan Bahnhof Hamburg Dammtor:

PDF floorplan Bahnhof Hamburg Altona:

Contact Information

If you have any questions or comments, you can reach us at the following number from Mon-Fri between 9 a.m. and 7 p.m.:

+49 (0) 40 300 51 851

Contact possibility for deaf people:

Record a video in sign language

Read a detailed explanation