Cancellation

Cancellation of hotel bookings

If you wish to cancel your hotel booking now or at a later date please contact the Hamburg Travel Service Centre:

- by telephone 040-6899 9899 (Mondays to Saturdays 9.00 a.m. to 7.00 p.m.)
- by fax: 040-6899 9334
- by email: service@hamburg-travel.de
- by post: Hamburg Travel GmbH Steinstrasse 7 20095 Hamburg

Please always quote your booking number.

If you have booked a hotel - with the exception of the bookings referred to in the following clause - you may cancel the booking free of charge up until 6.00pm on the day before arrival. If you cancel after this time or do not make use of the booked room without cancelling within the deadline stated above, the hotel may request reimbursement for its expenses. The expenses usually saved and income from an alternative rental of the room must be taken into consideration in the calculation of any reimbursement of the hotel’s expenses.

In the case of cancellation of a hotel booking at special rates (e.g. special terms, early bird or last-minute rates) the full accommodation price must be paid. You will be made expressly aware of this during booking.

Cancellation of ticket bookings
Booked tickets cannot be returned. If tickets are cancelled the sum paid will not be refunded.

Cancellation of package deals
The cancellation conditions for packages can be found in the conditions of travel of the organiser concerned to which you are referred separately before completion of the booking.

Cancellation of flight services
The cancellation conditions in the case of flight services can be found in the general business conditions of the respective airline to which you are referred separately before completion of the booking.

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Your Hamburg Tourismus Team